(1) Civil servants who are not satisfied with the evaluations made by supervisors and reviewers during performance evaluation, Section 24A of the Act. When complaining according to sub-section (6D) of the concerned reviewer, the complaint can be filed before an officer one grade above. But the following employees should file a complaint with the following officer:-
(a) Chairman of the Public Service Commission or a member of the commission designated by him in case of a gazetted special category or first category employee other than the Nepal Justice Service, (b) Chairman of the Judicial Service Commission or a member of the commission appointed by him, if he is a gazetted special category or first category employee of the Nepal Justice Service. (2) If a complaint is received according to sub-rule (1), the officer hearing the complaint shall make a decision within fifteen days after making the necessary investigation and shall inform the petitioner and the review committee.
(3) When making a decision according to sub-rule (3), the officer who hears the complaint may maintain the score given by the supervisor or reviewer or amend the score and give a different score.
(4) In case of revision of marks according to sub-rule (3), the revised marks shall be considered as the marks given by the supervisor or reviewer.